Privacy policy.

This Privacy Policy describes how SetupBots LLC, doing business as Keeden (“Keeden,” the “Company,” “we”), collects, uses, discloses, and retains information in connection with keeden.com, the client dashboard, and the services governed by the Terms of Service (the “Services”). It forms part of the Agreement defined in the Terms of Service.

• Account information. Name, business name, email address, telephone number, and billing address furnished at signup and checkout.
• Payment information. Payment card data is collected and processed by our payment processor. Full card numbers are not received or stored on Company systems; Company receives a payment token, the card's last four digits, and transaction outcomes.
• Client Content. Photographs, text, logos, and business information furnished or approved by the client for the client's website.
• Client Data (leads). Submissions made by visitors through forms on client websites. As between Company and the client, this data is the client's property; Company processes it on the client's behalf to provide the dashboard, notifications, and exports.
• Usage and analytics data. Visit counts, traffic sources, and lead metrics for client websites, presented in the dashboard; and analytics regarding the use of keeden.com itself.
• Communications. Support correspondence and service requests, retained for continuity of service.

• To provide, host, and maintain client websites;
• To operate the dashboard, including leads, analytics, requests, and billing;
• To process payments and deliver receipts;
• To improve the Services, including the use of website structures, layouts, and code — excluding Client Content and Client Data — to develop and train Company's internal tools and machine-learning models, as further described in Section 8.6 of the Terms of Service. Clients subscribed to the HIPAA plan are excluded from model-training uses in their entirety;
• To communicate service notices and, where permitted, product recommendations derived from the client's own site metrics, from which the client may opt out at any time;
• To comply with legal obligations.

Company does not sell personal information and does not share personal information for cross-context behavioral advertising.

Company discloses information to service providers (subprocessors) performing hosting, database, payment processing, email delivery, analytics, and AI-related functions, in each case under agreements limiting their processing to the provision of services to Company; to professional advisers under duties of confidentiality; in connection with a merger, acquisition, or sale of assets, subject to this Policy; and where required by law, legal process, or to protect rights, safety, or the integrity of the Services. A current list of subprocessors is available upon request to support@keeden.com.

Client websites are operated by the respective clients, who act as the controllers of their visitors' data; Company processes visitor submissions on the client's behalf. Privacy-policy and terms pages furnished with client websites are AI-drafted templates provided as a convenience, are not legal advice, and should be reviewed by the client's own attorney, as provided in Section 12 of the Terms of Service. Visitors seeking access to or deletion of data submitted through a client website should contact that website's operator; Company will cooperate with its clients in fulfilling such requests.

If Company has contacted you and you are not a customer, your business contact information may have been obtained from public sources or licensed business databases and is used solely to present Company's services. You may request suppression or deletion at any time by replying to the communication or emailing support@keeden.com, and Company will honor the request.

Standard plans are not intended for protected health information; Section 11 of the Terms of Service governs. For HIPAA-plan clients, Company processes protected health information solely pursuant to an executed Business Associate Agreement, within a dedicated database, and excludes such data from all model-training uses.

keeden.com uses strictly necessary cookies (session and authentication) and privacy-respecting analytics. Company does not deploy third-party advertising trackers on keeden.com.

• Information is retained for the duration of the client relationship and thereafter as necessary to comply with legal, tax, and accounting obligations, to resolve disputes, and to enforce agreements.
• Client Content and Client Data are exportable by the client via the dashboard (CSV or a substantially similar format for data) during the subscription, and remain exportable following cancellation for as long as Company retains them. Company imposes no time-based forfeiture of a client's access to its own data.
• Following cancellation, Company may retain Client Content to facilitate reinstatement. Clients may instead request deletion by emailing support@keeden.com; Company will confirm completion, subject to retention required by law.

Company maintains administrative, technical, and physical safeguards appropriate to the nature of the information processed. No method of transmission or storage is entirely secure, and Company cannot guarantee absolute security.

Material changes to this Policy will be notified to the email of record before taking effect; the “Last updated” date above reflects the most recent revision. Inquiries, export requests, and deletion requests may be directed to support@keeden.com.